Returns Policy

Every product sold by us carries a minimum 12 months manufacturers warranty. In addition, when you make any purchase from borepumps.com.au you are covered by our own 30 day money back guarantee.   If you are not completely satisfied with the quality of any item that we have supplied, please call the warehouse and ask to speak to Rod, I own the company so I can usually fix any problem.  Items supplied on special order, assembled bore kits or indent items are not returnable and are non-refundable under any circumstances unless they are faulty.   

Returns

If you need to return something, please call 02 6732 6333 or 1300 661 417 to get a return authority. We will generally refund the purchase price less freight and costs that we incur such as credit card fees or restocking fees on pumps that have not been installed or used and are no longer required. We will not refund if the equipment that you return has been used or installed unless it is found by us to be faulty under warranty terms, so please call before sending anything back.

Warranty Claim

If your bore pump or any of the additional equipment has a problem or fails, please call the office and one of our staff will be able to assist.   Please do not pack equipment up and send it back, rarely is that required, call us first.   (02) 6732 6333.

Shipping

We can ship to virtually any address in the world, delivery fees apply.   Delivery in mainland Australia is a flat rate of $14-30 including GST unless detailed as otherwise.   
When you place an order, we will contact you to confirm the order and delivery options.